Shipping Policy

Shipping Policy

  • All orders require a physical shipping address. We cannot ship to a PO Box.
  • Our shipping team ships orders within 2-5* business days, Monday through Friday, 8am-5pm, PST, depending on stock on hand. We are closed Saturday & Sunday and major U.S. holidays.
  • Orders typically ship 2-5 day via ground service.  Expedited shipping is not available at this time.
  • You’ll receive tracking via email once your order has shipped.
  • We ship to all 50 states in the USA. We do not ship internationally at this time.
  • Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Please contact the courier directly once you have received your tracking information if there are tracking or delivery related questions.
  • Sitbax is not responsible for lost or stolen packages once your order has been delivered. If you have any questions regarding the status of your package, please contact your courier directly.

Returns

30-Day Limited Warranty & Early Access Order Policy

For Standard Purchases:

If your SitBax Original Bleacher Seat arrives damaged or with any defects, we will gladly provide a replacement or replacement parts at no additional cost. Additionally, we accept returns for standard purchases within 30 days of receipt, provided the product is unused and in its original packaging. Please notify us within 30 days of receipt to initiate a return or claim a warranty.

Return Policy for Standard Purchases:
  • A 10% restocking fee will be deducted from your refund.
  • Shipping fees will also be deducted from the refund amount.
  • The product must be returned in its original packaging and in unused condition.
For Early Access/Back Orders:

Please note that Early Access/Back Orders cannot be canceled once placed, as these items are reserved specifically for you. However, if your Early Access SitBax Original Bleacher Seat arrives damaged or with any defects, we will gladly provide a replacement or replacement parts at no additional cost. Please notify us within 30 days of receipt.

Patents

Sitbax and/or Shiningway Sourcing (or our employees) have received or filed for patents for our innovations. These patents protect our inventions and the extensive resources we devote to research, development, and design. In accordance with 35 USC 287(a), Shiningway Sourcing provides notice that the Sitbax product being sold on this website is patent pending in the US and elsewhere.

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